FAQ
Frequently Asked Questions
I HAVE A RETIREMENT SAVINGS ACCOUNT WITH MY PFA WHY DO I HAVE TO RE-REGISTER?
This exercise is to obtain your most current and accurate data which will enable N.P.F Pensions Limited (NPFPL) communicate effectively and render better services to you. Your existing RSA PIN will not change but will be transferred along with your RSA balance and previous data discarded. This will also afford the opportunity to obtain Biometric data in line with new PENCOM guidelines which will soon be introduced and made mandatory.
DOES THIS REGISTRATION NULLIFY MY EXISTING RSA BALANCE?
MUST I WEAR MY UNIFORM IN THE PASSPORT I AM PROVIDING AND MUST IT BE ON A WHITE BACKGROUND?
CAN I CHANGE MY NEXT OF KIN OR REGISTER MORE THAN ONE PERSON AS NEXT OF KIN ON MY ACCOUNT?
HOW CAN I MAKE ADDITIONAL CONTRIBUTIONS INTO MY ACCOUNT?
I HAVE NOT BEEN RECEIVING E-MAILS OR SMS ALERTS FROM MY PFA?
I HAVE NOT BEEN RECEIVING MY RSA STATEMENT FOR SOMETIME. WHAT IS WRONG?
WHERE IT APPEARS THAT MY MONTHLY REMITTANCES ARE LESS THAN THE AMOUNT BEING DEDUCTED FROM MY MONTHLY SALARY, WHAT DO I DO?
WHY DOES MY ACCOUNT BALANCE FLUCTUATE?
HOW CAN ONE TEMPORARILY EXIT FROM THE SCHEME?
WHY ARE PAY SLIPS REQUIRED FOR RETIREMENT BENEFITS PROCESSING?
WHERE CAN A DEATH CERTIFICATE BE OBTAINED?
WHAT CAN BE DONE TO EXPEDITE THE PROCESSING OF A SURVIVOR BENEFIT?
WHAT IS THE AGE LIMIT FOR CONTRIBUTION TO BE ACCESSED?
WHY MUST A DISENGAGED STAFF WAIT FOR FOUR MONTH TO ACCESS FUNDS IN HIS/HER RSA?
WHAT FACTORS AFFECT THE AMOUNT OF RETIREMENT BENEFIT A RETIREE RECEIVES?
WOULD I BE GIVEN A NEW PIN NOW THAT MY CONTRIBUTION HAVE BEEN TRANSFERRED TO NPFPL?